Complaints Procedure

If you have any complaints or issues with the services provided by PackMyTrip, please follow the procedure below to ensure that your complaint is handled in an efficient and timely manner:

• Step 1: Please contact our customer service team by email at support@packmytrip.co.uk. Provide details of the complaint, including any relevant booking information.
• Step 2: Our team will acknowledge receipt of your complaint within 48 hours and will investigate the matter thoroughly. You will be notified of the progress and any actions taken.
• Step 3: If your complaint is not resolved within 10 business days, you may escalate it to our customer relations department by calling our helpline at .
• Step 4: If your complaint remains unresolved after escalation, you may submit a formal complaint to our management team. We will provide you with a written response within 15 business days of receiving your complaint.
• Step 5: In case you are not satisfied with the resolution, you have the right to contact external arbitration services, as per the applicable laws and regulations.

We value your feedback and are committed to resolving any issues as quickly and effectively as possible. Thank you for choosing PackMyTrip!